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Tony Jacowski's Articles in Customer Service

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Six Sigma And The Customer In today's age of stiff competition, it is often not enough to offer quality at cost-effective rates. Businesses that want to succeed in the long run need to offer something more than just quality goods and services. Six Sigma can help because it allows businesses to understand the needs of their customers and based on this, they can design and develop appropriate products or services. Enhancing VOC Data Collection To Jump Start Six Sigma Projects Most Six Sigma projects are geared towards improving business processes in such a way that it helps in satisfying customer needs and expectations. For achieving this, vast amounts of customer inputs are collected and analyzed, a process, which is technically referred to as Voice of the Customer (VOC). Six Sigma And The Customer The customer centric focus of Six Sigma methodologies cannot be sidelined for any reason whatsoever. 5 Steps To Making Your Customer Happy Do unto others as you would have them do unto you - The golden rule of customer relationship management

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